Guarantee

Warranty protection

The warranty covers parts and materials with abnormal functioning or manufacturing defects, as determined by DIRNA BERGSTROM, including the replacement or repair of the part deemed defective. Under no circumstances does the warranty cover travel expenses or gas charging. It does not include labour for the replacement of parts, except for Parking Cooler equipment (see next paragraph).

Warranty period according to product type

  • Parking Cooler equipment (electric air conditioning equipment for the driver's rest in the cab when the engine is not running): 24 months from the date of issue of DIRNA BERGSTROM'S delivery note or invoice. Only Parking Cooler equipment includes the labour cost for the replacement of the part. Only and exclusively the time indicated in the repair time table in force and the hourly rate defined by Dirna Bergstrom applies. It does not include travel expenses.
  • Special electric air-conditioning equipment (with compressor motor): 12 months from the date of issue of DIRNA BERGSTROM'S delivery note or invoice. Labour, transport and travel costs are not included.
  • Components and kits of various air conditioning components (such as evaporators, condensers, heaters, evaporator and condenser kits, T-range products): 12 months from the date of issue of DIRNA BERGSTROM'S delivery note or invoice. Labour, transport and travel costs are not included.
  • Spare parts and Fittings: 90 dates from the date of issue of DIRNA BERGSTROM'S delivery note or invoice.

    • In all cases, acceptance of the warranty is subject to approval by DIRNA BERGSTROM'S Technical Department.

    Exclusion of warranty

    The warranty shall not apply in the following cases:

  • Improper or negligent use of equipment. In particular the warranty does not cover the following applications (non-exclusive list):
  • Use of Parking Cooler units (models such as the Compact, SlimFIT, LITE, Dinamic) on off-road vehicles where the devices are exposed to vibrations, knocks and tilting, e.g. agricultural machinery, construction or mining vehicles and similar.
  • Use in saline or chemically aggressive environments.
  • Cleaning with high pressure devices and/or use of detergents.
  • Carrying out modifications or replacements to the equipment without the express authorisation of DIRNA BERGSTROM.
  • Installation, manipulation or repair of the equipment or its components by personnel not authorised by DIRNA BERGSTROM.
  • Damage to the equipment or its parts caused by acts of God, force majeure (including natural phenomena such as fires, storms, floods, etc.) and accidents.
  • Lack of maintenance or inadequate or negligent maintenance.
  • Purely cosmetic damages to the equipment, caused by the passage of time, without affecting its functionality.
  • Cases of malice or fraud.

    • The installer/vendor is responsible to the customer or user for ensuring that the installation has been carried out in strict compliance with all the instructions contained in the equipment documentation for its assembly and that the user is given the completed warranty form and the equipment's use and maintenance manual.

    This warranty extends exclusively to the equipment and its parts, and any claims for damages are expressly excluded.

    Processing

    The CUSTOMER shall contact Dirna Bergstrom's Technical Service to request the corresponding shipping authorisation for parts under warranty and returns. The customer shall send the part that is the subject of the complaint, carriage paid, to DIRNA BERGSTROM, c/ Francisco Alonso, 6, E-28806 Alcalá de Henares (MADRID, Spain), enclosing the said authorisation in a visible place.

    It is essential that before sending the part, the CUSTOMER ensures that they receive the authorisation document from DIRNA BERGSTROM. In addition, a photocopy of the Dirna Bergstrom delivery note or invoice and serial number of the equipment shall be attached to the part and a description of the observed defect shall be provided. Once DIRNA BERGSTROM'S Technical Department accepts the warranty, the part will be replaced FREE OF CHARGE. This may be the same part repaired or a new one, at the discretion of DIRNA BERGSTROM'S Technical Department. If labour costs are included, DIRNA BERGSTROM shall issue a corresponding credit note. Invoices from the CUSTOMER will not be accepted for this concept.