Privacy policy


Dirna Bergstrom, S.L., in application of current legislation on the protection of personal data, informs that the personal data collected through the forms on the website:, are included in the specific automated files of users of the services of Dirna Bergstrom, S.L..

The purpose of the collection and automated processing of personal data is the maintenance of the commercial relationship and to provide information, training, advice and other activities of Dirna Bergstrom, S.L..

These data will only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose.

Dirna Bergstrom, S.L., adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

The user may at any time exercise the rights of access, opposition, rectification and cancellation recognised in the aforementioned Regulation (EU). These rights can be exercised by the user by sending an email to: or at the address: Dirna Bergstrom, S.L. Calle Francisco Alonso, 6 - 28806 - Alcalá de Henares, Madrid, Spain.

The user declares that all the data they provide are true and correct, and undertakes to keep them updated, communicating any changes to Dirna Bergstrom, S.L..


For what purposes will we process your personal data?

At Dirna Bergstrom, S.L., we will process your personal data collected through the Website:, for the following purposes:

  • In case of contracting the goods and services offered through, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
  • Sending of information requested through the forms provided in
  • To send newsletters, as well as commercial communications of promotions and/or advertising by Dirna Bergstrom, S.L. and the sector.
  • We remind you that you may object to the sending of commercial communications by any means and at any time by sending an e-mail to the address indicated above.

    The fields in these registers must be filled in, and it is impossible to carry out the purposes expressed if these data are not provided.

    How long will the personal data collected be kept?

    The personal data provided will be kept for as long as the commercial relationship is maintained or its is requested to deleted and for the period of time for which legal responsibilities may arise from the services provided.


    The processing of your data is carried out on the following legal bases that legitimise it:

  • The request for information and/or the contracting of the services of Dirna Bergstrom, S.L., the terms and conditions of which will be made available to you in any case, prior to any eventual contracting.
  • Free, specific, informed and unequivocal consent, insofar as we inform you by making this privacy policy available to you, which, after reading it, if you agree, you can accept by means of a declaration or a clear affirmative action, such as ticking a box provided for this purpose.
  • Failure to provide accurate and complete information may result in our inability to process your request, which may prevent us from fulfilling your information request or completing the service contract.


    The data will not be communicated to any third party outside Dirna Bergstrom, S.L., unless legally obliged to do so.

    As data processors, we have contracted the following service providers, who have undertaken to comply with the applicable data protection regulations at the time of contracting:
    RIAL COMUNICACIÓN S.L., with place of business at Calle Húmera, 20-Madrid, NIF/CIF nº B86561651, provides Direct Marketing services and web maintenance and hosting. You can consult the privacy policy and other legal aspects of the company in the following link:


    In cases where the user includes files with personal data on the shared hosting servers, Dirna Bergstrom, S.L. shall not be held responsible for the user's failure to comply with the General Data Protection Regulation.


    Dirna Bergstrom, S.L. informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the information necessary to identify the origin of the data hosted and the time at which the service was initiated. The retention of this data does not affect the secrecy of communications and may only be used in the framework of a criminal investigation or for the safeguarding of public security, being made available to judges and/or courts or to the Ministry that so requires this.

    The communication of data to the State Forces and Corps will be made in accordance with the provisions of the regulations on the protection of personal data.


    Dirna Bergstrom, S.L. is the owner of all copyrights, intellectual and industrial property rights, know-how and any other rights related to the contents of the website and the services offered therein, as well as the programmes necessary for their implementation and related information.

    The reproduction, publication and/or any other than strictly private use of the contents, in whole or in part, of the website is not permitted without prior written consent.


    The user must respect third party programmes made available by Dirna Bergstrom, S.L., even if they are free and/or publicly available.

    Dirna Bergstrom, S.L. has the necessary exploitation and intellectual property rights to the software.

    The user does not acquire any rights or licences for the contracted service, for the software necessary for the provision of the service, nor for the technical information for monitoring the service, with the exception of the rights and licences necessary for the fulfilment of the contracted services and only for the duration of the same.

    For any action that exceeds the fulfilment of the contract, the user will need written authorisation from Dirna Bergstrom, S.L., the user being prohibited from accessing, modifying, viewing the configuration, structure and files of the servers owned by Dirna Bergstrom, S.L., assuming civil and criminal liability for any incident that may occur in the servers and security systems as a direct result of negligent or malicious action on their part.


    Use contrary to the legislation on intellectual property of the services provided by Dirna Bergstrom, S.L. is forbidden and, in particular:

  • Use that is contrary to Spanish law or infringes the rights of third parties.
  • The publication or transmission of any content that, in the opinion of Dirna Bergstrom, S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
  • Cracks, software serial numbers or any other content that infringes the intellectual property rights of third parties.
  • The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016,
  • on the protection of individuals with regard to the protection of individuals and the processing of personal data and on the free movement of such data.
  • The use of the domain's mail server and e-mail addresses for the sending of unsolicited bulk e-mail.
  • The user bears full responsibility for the content of their website, transmitted and stored information, hypertext links, third party claims and legal actions with reference to intellectual property, third party rights and protection of minors.

    The user is responsible for compliance with the laws and regulations in force and the rules concerning the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use.

    The user shall indemnify Dirna Bergstrom, S.L. for any costs incurred by Dirna Bergstrom, S.L. in any case for which the user is liable, including legal fees and expenses, even in the event of a non-definitive court decision.


    Dirna Bergstrom, S.L. makes backup copies of the content hosted on its servers, however, it is not responsible for the accidental loss or deletion of data by users. Similarly, it does not guarantee the full restoration of data deleted by users, as such data may have been deleted and/or modified during the period of time since the last backup.

    The services offered, except for specific backup services, do not include the replacement of the contents preserved in the backup copies made by Dirna Bergstrom, S.L., when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with the user's prior acceptance.

    The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to Dirna Bergstrom, S.L..


    In application of the LSSI. Dirna Bergstrom, S.L. shall not send advertising or promotional communications by e-mail or any other equivalent means of electronic communication that have not been previously requested or expressly authorised by the recipients thereof.

    In the case of users with whom there is a prior contractual relationship, Dirna Bergstrom, S.L. is authorised to send commercial communications relating to products or services of Dirna Bergstrom, S.L. that are similar to those that were initially contracted with the customer

    In any case, the user, after proving their identity, may request that no further commercial information be sent to them through the Customer Service channels.